Return policy

Return & Refund Policy

Effective Date: April 20, 2024

At CRAFT ME A SURPRISE, we take great pride in the quality of our custom products. Since most of our items are made-to-order, please read our return and refund policy carefully.

1. Order Cancellation

We start the production process shortly after an order is placed.

  • Before Production: You may request a cancellation for a full refund if the order has not yet entered the production phase.

  • After Production: Once an item has entered production or has been shipped, the order cannot be canceled.

2. Returns and Refunds (Quality Issues)

We offer a 14-day satisfaction guarantee for quality-related issues. If your product is damaged, defective, or significantly different from the description/design, we are here to make it right.

To be eligible for a refund or replacement:

  • You must contact us within 14 days of receiving your order.

  • Provide us with your order number and clear photos/videos of the defective item as proof.

  • You do not need to ship the defective item back to us; we will arrange a replacement or issue a refund based on the situation.

Note: We define "quality issues" as misprints, damaged items, or incorrect items sent due to our error.

3. Exceptions (Non-Returnable)

Because our products are custom-made specifically for you, we cannot accept returns or provide refunds for the following reasons:

  • Customer error (e.g., wrong size, color, or design selected during checkout).

  • Change of mind or personal preference after the item has been produced.

  • Products that have been used or washed.

4. Refund Process

Once your request is approved:

  • If a refund is granted, it will be automatically applied to your credit card or original method of payment within 5-10 business days.

  • If a replacement is granted, we will prioritize the production and shipping of your new item at no additional cost.

5. Contact Us

If you have any questions or need to report an issue, please contact us at rowejameer2@gmail.com. Our team is here to assist you!