Privacy policy

COZYMIZE Privacy Policy Effective Date: July 10, 2025

Welcome to COZYMIZE (hereinafter referred to as "the Site"). This Site is operated by Shenzhen Byluuna Co., Ltd. We understand the importance of your privacy and are committed to protecting the security of your personal data. This Privacy Policy details how we collect, use, share, and protect your personal information when you visit the Site or make a purchase.

1. Personal Information We Collect

When you interact with the Site, we automatically or based on your actions collect the following specific personal information to provide and continuously optimise our services for you:

  • Device Information: When you browse the Site, we automatically collect specific data about your device. This includes your web browser type, IP address, time zone setting, and some of the cookies that are installed on your device, which is essential to ensure the security and proper functioning of the Site.

  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect the information necessary to securely process the transaction. This includes your name, billing address, shipping address, payment details (such as credit card numbers or PayPal account information), email address, and contact phone number.

2. How We Use Your Personal Information

The personal information we collect is primarily used to provide you with a high-quality shopping experience and customer service. Specific uses include:

  • Order Fulfilment: Processing your payments, arranging international shipping logistics, and providing you with invoices and order confirmations.

  • Customer Communication: Communicating with you regarding order status, logistics updates, and after-sales service.

  • Risk Control: Screening our orders for potential risk or fraudulent activities to ensure transaction security.

  • Marketing and Promotion: Subject to strict compliance with the marketing preferences you have shared with us, providing you with promotional messages, updates on our weekly releases, or advertising relating to our products or services.

3. Sharing Your Personal Information

To effectively operate our online store and smoothly deliver your orders, we only share your information with trusted third parties when necessary:

  • Manufacturing & Fulfilment Partners: We work closely with international manufacturing partners and a dedicated fulfilment warehouse team. We only share necessary order information (such as name and shipping address) with these partners for the purpose of processing, packing, and dispatching your football shirts.

  • Service Providers: We rely on third-party independent e-commerce platforms and payment gateways to help operate the store and securely process payments. We only share the data required by these providers to perform their services.

  • Legal Compliance and Protection: We may disclose your personal information in the following circumstances: to comply with applicable laws and regulations; to respond to a subpoena, search warrant, or other lawful requests for government information; and to protect the legitimate rights and interests of ourselves and our users.

4. Data Retention

When you place an order through the Site, we will securely retain your Order Information in our backend as a transaction record. Unless and until you proactively contact us and explicitly ask us to delete this data, we will continue to retain this information to provide you with ongoing after-sales support.

5. Your Privacy Rights (UK GDPR, EU GDPR & CCPA Compliance)

Regardless of where you are located, we respect your privacy rights. If you are a resident of the United Kingdom, the European Economic Area (EEA), or California, USA (CCPA), you have the following statutory rights regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request that we correct or update inaccurate personal information.

  • Right to Erasure: Request that we delete your personal information under statutory conditions.

If you wish to exercise any of the above rights, please contact us using the contact information provided at the end of this document, and we will process it promptly upon receiving your request.

6. Policy Changes

As our business practices evolve, or due to changes in operational, legal, or regulatory requirements, we may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on this page with an updated "Effective Date" at the top.

7. Contact Us

If you have any questions about this Privacy Policy, need to know more about our privacy practices, or would like to make a complaint or exercise your rights, please feel free to contact us:

  • Company Name: Shenzhen Byluuna Co., Ltd.

  • Email: service@byluuna.com

  • Phone: +86 755 1234 5678

  • Address: Room 802, Building A, High-Tech Industrial Park, Nanshan District, Shenzhen, Guangdong, China, 518057