Privacy policy

Privacy Policy

Effective Date: ：April 20, 2024

Welcome to CRAFT ME A SURPRISE. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number. We refer to this information as "Order Information."

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you regarding your customized orders;

  • Screen our orders for potential risk or fraud;

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information (Print-On-Demand Partners)

CRAFT ME A SURPRISE operates as a Print-On-Demand (POD) business. This means we partner with third-party printing and fulfillment facilities. To successfully fulfill your customized order, we must share specific Order Information (such as your name, shipping address, and the customized design details) with our trusted POD partners. They use this information solely for the purpose of printing and shipping your item.

We also share your Personal Information with third parties to help us process payments and run our store (for example, Shopify/WooCommerce, PayPal, Stripe, etc.). Finally, we may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights (GDPR & CCPA Compliance)

If you are a resident of the European Economic Area (EEA) or California, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

  • Email: rowejameer2@gmail.com

  • Address: Room 602, 6/F, Man On Building, Hong Kong